Refund policy

Thank you for supporting Isabel Rose Art! Every piece is created with care, and I want you to feel confident and excited about the artwork you bring into your home.

Returns & Exchanges

Because all fine art prints, canvas prints, and apparel are made to order, and original paintings are one-of-a-kind, all sales are final.

I am unable to accept returns or exchanges for changes of mind, incorrect sizes ordered, or personal preference.

Please review product descriptions, dimensions, apparel size guides, FAQs, and our policies carefully before placing your order. If you have any questions before purchasing, I'm always happy to help!

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, please contact me at hello@isabelroseart.com as soon as possible, ideally within 7 days of delivery and within 30 days for order issues, with the following information:

• Your order number

• A brief description of the issue

• Clear photographs of the affected item and its packaging, if applicable

I'll review the issue and arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you.

Because original paintings are one-of-a-kind and cannot be replaced, any damage to an original will be handled individually, with an appropriate repair or refund solution.

Please hold on to damaged items and their original packaging until the issue has been resolved. Do not send anything back without contacting me first.

Cancellations & Order Changes

Made-to-order products are submitted for production shortly after purchase. If you need to change or cancel an order, please contact me as soon as possible.

Changes or cancellations can only be accommodated before production begins. Once an order has entered production, it cannot be changed or canceled.

Orders for original paintings may be canceled before shipment.

Lost or Missing Packages

If your order appears to be lost, significantly delayed, or marked as delivered but hasn't arrived, please reach out with your order number.

I'll work with the shipping carrier and fulfillment partner, when applicable, to investigate the issue and determine an appropriate resolution.

Please contact me within 30 days of the estimated delivery date whenever possible so I can help resolve the issue promptly.

A Note About Colors, Textures, Prints & Original Artwork

Every fine art print is carefully produced to preserve the character and details of the original painting.

Visible brushstrokes, canvas textures, wood grain, grooves, and natural imperfections from the original artwork are intentionally reproduced in the printed image to provide an authentic representation of the original piece. These visual details are part of the artwork and are not considered printing defects.

Please note that these textures are visual reproductions and may not be physically raised or textured on the print itself.

Colors may also vary slightly from what you see on your screen due to differences in monitor settings and lighting. Original paintings may feature natural variations in texture and brushwork that make each piece unique.

These normal artistic variations are not considered defects. However, if you believe your item has a printing error or does not match its product description, please reach out so I can help.

Questions or Concerns?

Your support means so much to me, and I want you to have a wonderful experience with Isabel Rose Art.

If you have any questions about your order or need assistance, please reach out through the website's contact form or by emailing hello@isabelroseart.com.

Thank you for supporting independent art and being part of my creative journey.

Please note: This policy does not limit any rights you may have under applicable consumer protection laws.